Prices are in UK pounds sterling (£)
We have a no quibble returns policy. If you need to return or exchange something, simply use the FREE UK returns postage label in your parcel. This applies to all products on our website.
Our policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
UK customers have the right to cancel their order within 14 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. Bikini or swimsuits must have the protective hygiene strip still in place. We prefer to receive items in the original packing but understand that this isn't always possible. In which case please return the item in appropriate packaging that will avoid damage to the item before it reaches us.
We operate the same 100% money back guarantee as for UK customers - just return within 30 days for a full refund. However, we do not pay for any shipping fees involved in returning or exchanging the goods. Nor do we refund original shipping costs. Our international customers are responsible for payment of any customs fees charged by their own country when shipping, returning or exchanging goods. In the unlikely event that the product shipped to you was faulty, please contact our Customer Services by email at firstname.lastname@example.org and we will rectify the problem. Please be assured that we only work with manufacturers who have a reputation for high quality standards and we make a further inspection of goods prior to dispatch.
We will notify you by email that we have received your returned item.
A credit will be made to your credit card or original method of payment within 3 working days.
Late or missing refunds
If a payment hasn't appeared in your bank account within 10 working days please contact us at info@airymary.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received a gift certificate will be mailed to you.
I've lost the freepost returns label
No problem. We can email you another one.
If you are shipping an item over £50 we suggest you consider using a trackable shipping service. The free returns label provided is 2nd class ordinary mail and not tracked, guaranteed or signed for.
We provide detailed information and several photos for each of our products. In this way we endeavour to keep returned items to a minimum. However, we absolutely understand that sometimes a product is not suitable or may have a defect. Your satisfaction is our priority so please do not hesitate to contact us if you have any concerns about a product you have received.
Can I cancel my order (UK)?
Yes you have the right to cancel your order up to 14 days after purchase. Please notify us by email and we will cancel your order and process a refund upon return of the goods. As our goods are dispatched quickly, we request that you use the freepost label supplied in your package to return it to us.
We try very hard to ensure that the information on this website is accurate, up to date and never misleading. In the event of a pricing error, we reserve the right not to fulfill the order and to inform the customer that this is the case and no payment has been taken. Product specifications, such as fabric percentage, sizing and care instructions are supplied to us by the manufacturer and we cannot accept responsibility for the validity of information obtained from 3rd parties. To negate the chances of incorrect information or irregular sizing, we only work with established, reputable brands.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: We ask your permission at checkout if you would like us to send you emails about our store, new products and other updates. We send our customers approximately 4 emails per year when new stock arrives or a sale starts.
“DoubleClick: We use Google Analytics remarketing codes to log when users view specific pages or take specific actions on a website. This allows us to provide targeted display advertising in the future. The number of display adverts you might see whilst browsing is strictly capped. If you do not wish to receive this type of advertising from us in the future you can opt out using the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.”
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com or mailing us at:
Airy Mary Ltd, Piano Club, Unit 9 Piano House, 9 Brighton Terrace, London SW9 8DJ
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at
Airy Mary Ltd
Suite 116, Mortlake Business Centre, 20 Mortlake High St, London SW14 8JN