I'm having technical problems with your website.

Airy Mary is a responsive site - meaning it changes automatically to fit any screen size. The downside is that some small icons are not supported on all browsers. Clearing the cache may help. If you experience technical difficulties please leave a message [bottom right of screen] and we'll get straight back to you.

I have just finalised my order but notice there is a mistake - what shall I do?

Please contact our Customer Services team by email or phone and we will be pleased to make the alterations for you.

Can I have my parcel delivered to a different address?

Yes, certainly. Just select an alternative delivery address at Check out. Our payment processing partner may require us to validate the address with you by phone as a security measure.

Can I have a receipt?

Yes, no problem. You automatically receive an email confirming payment, goods and delivery address. Please email if you require a formal receipt. As Airy Mary isn't VAT registered, VAT is not included in prices.

Why do you require an email address at checkout?

We notify you of dispatch and delivery by email. We do not use your contact details for any other purposes.

Where can I find a freepost returns label?

Inside your parcel (UK orders only).

Do you deliver outside of the UK?

Yes. Prices are in UK pounds sterling and shipping rates can be found in International.

Will I have to sign for my order?

Depending on the value of the order we may send it via Royal Mail’s signed for service. If the parcel can’t be delivered, a card is left with information about where to pick up your parcel locally. Please consider arranging delivery to your work address if you are not home during the day. Our parcels are discreetly packaged.

Can I change my order?

Yes, please contact us asap on info@airymary.com or call 0203 637 0057 and we will be happy to change for you. If the order has already been dispatched we can arrange an exchange once returned.

I have a question about sizes.

Please refer to our sizing page or leave a message {bottom right of screen] and we'll get back to you.

Can I cancel my order?

Yes, please email info@airymary.com. We never take payment until dispatch, so your order will be cancelled and no refund required. If your goods have already been dispatched you can use our free returns service and we will refund upon receipt.

What is the return period?

30 days.

My parcel hasn’t arrived. What shall I do?

We send you an email to inform you that your parcel has been dispatched. If your parcel hasn’t arrived when expected please contact us.

Will you charge extra postage if my order is sent in 2 parts?

No, we only charge you once. In any case, we rarely send orders in 2 parts, as we only offer stock we have in hand. Pre-orders for new styles are offered very occasionally and you will not be charged for postage twice.

I need to exchange my item. Will you charge postage again?

No, we cover postage costs for UK orders.

Can I order by phone?

Our customer services team will be glad to advise you, however our payment gateway requires all transactions to be made online – for the protection of the card holder. Depending on your bank, your transaction may go through the 3D secure system and that can only be done online.

Do you store my credit card details?

No.

Can I reserve an exchange item?

Yes, please do! We can advise you on stock levels immediately and ensure a quick exchange.

Will you notify me to confirm you have received my return?

Yes, you will be contacted by email once we have received your return to let you know we have either carried out your exchange or refund.

What type of gift-wrapping do you offer?

We tailor the wrapping to the item. Generally, goods are removed from the manufacturer's cellophane bag and instead wrapped in tissue paper with a ribbon and gift tag added. Please let us know if you have any special requests regarding gift-wrapping and we’ll be happy to help. The order is sent with a dispatch note, but no prices are shown. Requests for an exchange are processed as usual and requests for a refund are made to the original credit card or a credit voucher offered.

Are there any additional charges for using credit cards?

No.

Can I collect from your London office?

Yes, you will need to organise this by phone or email, please call 0203 637 0057 or email info@airymary.com

I have received a faulty item, what shall I do?

In the rare event that you receive faulty goods, please let us know and we will be happy to sort out the problem. We would request that you use our free returns service to return the item so that we can arrange a replacement or refund.

Is the jewellery hypo-allergenic?

It’s difficult to verify each component of hand crafted jewellery as hypo-allergenic. According to our suppliers, none of the jewellery contains nickel, which is the most common irritant in jewellery. We like to test everything at Airy Mary and a member of our team who is sensitive to irritants in jewellery has worn all of the products with no adverse reactions. However, if you are hyper-sensitive to jewellery or metals we strongly recommend that you only buy jewellery made in controlled conditions that is labelled hypo-allergenic.